FrendOf Privacy Policy

1. Introduction

This Privacy Policy explains how Applaz, Inc., a Delaware corporation doing business as FrendOf ("FrendOf," "we," "our," or "us"), collects, uses, discloses, and protects personal information when you use the FrendOf website, applications, and related services (the "Platform").

FrendOf operates an online marketplace that connects individuals or organizations seeking event-related services ("Clients") with independent service providers ("Service Providers").

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and our Terms of Service.

2. Definitions

For purposes of this Privacy Policy:

"FrendOf," "we," "our," or "us" refers to Applaz, Inc., the company that operates the FrendOf platform.

"Users," "you," or "your" refers to individuals who use the Platform, including Clients and Service Providers.

"Platform" refers to the FrendOf website, mobile applications, and any services provided through them.

"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

3. Information We Collect

We collect personal information in several ways, including information you provide directly and information collected automatically when you use the Platform.

Information You Provide to Us

When you create an account or use the Platform, we may collect:

Contact Information

• Name
• Email address
• Phone number
• Mailing address

Account Information

• Username and profile details
• Profile photos
• Account preferences

Booking Information

• Event details such as location, date, time, and requested services
• Messages between Clients and Service Providers

Payment Information

• Billing information such as credit or debit card details
• Payment transaction details

Payments are processed by third-party payment processors such as Stripe, and FrendOf does not store full payment card numbers.

Identity Verification Information (for Service Providers)

• Date of birth
• Government-issued identification
• Tax identification information such as a W-9 when required by law

User Content

• Messages sent through the platform
• Photos uploaded to profiles or chats
• Reviews, ratings, or feedback

Information Collected Automatically

When you use the Platform, we may automatically collect:

Device Information

• IP address
• Browser type
• Operating system
• Device identifiers

Usage Information

• Pages visited
• Actions taken on the Platform
• Date and time of activity

Location Information

• Approximate geographic location derived from your IP address.

4. How We Use Your Information

We use your Personal Information for the following purposes:

• To operate and maintain the Platform
• To connect Clients with Service Providers
• To process bookings and transactions
• To facilitate payments and prevent fraud
• To communicate with you about your account or bookings
• To provide customer support
• To personalize your experience on the Platform
• To analyze and improve the performance of the Platform
• To enforce our Terms of Service and other policies
• To comply with legal obligations.

We may also send promotional communications about FrendOf services. You may opt out of promotional emails at any time.

Communications Data

FrendOf may process communications data (messages, calls, and notifications sent via the platform) to provide services, ensure delivery, support security, and improve user experience.

5. How We Share Information

We may share your Personal Information with third parties in the following circumstances:

Contact Information Sharing

When you create an account, we collect your phone number and email as part of your profile information.

After a booking is accepted, your phone number will be shared with the other party (provider or client) to facilitate communication. This helps you coordinate details like arrival, services, or other booking-related matters.

Only users with confirmed bookings can access each other's phone numbers and relevant service information (e.g., provider's address or arrival instructions).

Service Providers

We may share information with third-party service providers who help operate the Platform, including providers of:

• Payment processing
• Cloud hosting
• Data analytics
• Email delivery
• Customer support services
• Identity verification and fraud detection.

These service providers are authorized to use personal information only as necessary to provide services to FrendOf.

Other Users

Certain information may be shared with other users to facilitate services, including:

• Service Provider profiles and ratings
• Booking details between Clients and Service Providers
• Messages exchanged through the Platform.

The Platform may also include a social feed that shows certain booking-related activity to other users, such as the date of an event, the type of event or service involved, and which Clients and Service Providers booked each other. This information is displayed to highlight community activity on FrendOf and is not intended to include private payment details or the full content of your messages.

Information Sharing with Other Members

Your information may be shared with other members to facilitate bookings, services, or interactions. This includes contact information but only when necessary for confirmed bookings.

Legal Requirements

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, safety, or property of FrendOf, our users, or the public.

Business Transfers

If Applaz, Inc. is involved in a merger, acquisition, sale of assets, or financing, personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide the Platform and services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements.

When information is no longer required, we may delete it or anonymize it.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your personal data
• Opt out of marketing communications.

To exercise these rights, you may contact us using the information below.

8. Cookies and Tracking Technologies

FrendOf uses cookies and similar technologies to:

• Maintain account sessions
• Understand how users interact with the Platform
• Improve performance and user experience
• Support marketing and analytics activities.

You can control cookies through your browser settings.

9. Security

We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is completely secure.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice through the Platform.

Your continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Applaz, Inc. (FrendOf)
Attn: Legal / Privacy
United States

Email: privacy@frendof.com