FrendOf Terms and Conditions

1. The Platform

A. Online Marketplace

The Platform is an online marketplace connecting Clients (individuals or businesses seeking services) with Providers (individuals or entities offering services). Providers are independent contractors, not employees of FrendOf. Clients engage Providers directly through legally binding service agreements formed on the Platform (each, a "Service Agreement").

Providers set their own rates, work hours, and tools. Any badges, ratings, or credentials on the Platform are informational only and do not guarantee skill, licensing, or suitability. Clients are responsible for selecting Providers and verifying qualifications independently.

B. FrendOf's Role

FrendOf is not an employment agency and does not supervise, direct, or guarantee the work of Providers. Users are not employees, agents, or representatives of FrendOf. FrendOf does not provide tools, supplies, or payment to Providers and is not responsible for taxes, insurance, or legal compliance related to Providers' work.

Platform Role

FrendOf is a technology platform operated by Applaz, Inc. that connects clients with independent service providers. FrendOf does not provide, employ, or manage service providers and does not perform any services offered through the platform.

All services are provided directly by independent providers, who are solely responsible for the quality, safety, legality, and completion of their services.

By using FrendOf, you acknowledge that FrendOf's role is limited to facilitating connections and bookings between users.

Provider Vetting and Endorsement

FrendOf provides a platform that connects clients with independent service providers. Providers on FrendOf are independent third parties and are not employees, agents, or representatives of FrendOf or Applaz, Inc.

While FrendOf may review or approve provider profiles as part of the onboarding process, FrendOf does not conduct background checks, guarantee qualifications, verify licenses, or endorse any provider unless explicitly stated.

Clients are responsible for evaluating and selecting providers and should exercise their own judgment and caution when arranging services.

FrendOf does not guarantee the quality, safety, legality, or outcome of any service performed through the platform.

Provider and client profiles are subject to review and approval by FrendOf.

C. License

FrendOf grants you a limited, non-exclusive, non-transferable license to access and use the Platform for personal or business purposes consistent with these Terms. All rights not expressly granted are reserved by FrendOf.

D. User Representations

By using the Platform, you represent that you:

• Are at least the minimum legal age to enter a contract.
• Will comply with all applicable laws.
• Will provide accurate account information.
• Will act professionally and responsibly in all Platform communications.
• Will use the Platform only for lawful purposes and not for illegal goods or services.

Contact Information for Bookings

By using FrendOf, you agree that your phone number and service address may be shared with the other party (client or provider) after a booking is accepted.

Only users with confirmed bookings can access each other's phone numbers, addresses, and other necessary service information to coordinate the booking.

FrendOf is not responsible for communications or interactions between users after booking confirmation, but we provide the platform to facilitate safe and secure interaction.

E. Provider Representations

Providers additionally represent that they:

• Operate as independent business entities.
• Have the right to work in the jurisdiction of their Services.
• Maintain any necessary licenses or insurance.
• Will perform Services safely, competently, and as agreed with Clients.

2. Use of the Platform

A. Registration

You must create an account with accurate information to use the Platform. Failure to maintain accurate account information may result in account suspension or termination.

B. Account Security

You are responsible for your account security and all activity under your account. Notify FrendOf immediately of any unauthorized access.

C. Service Agreement

Service Agreements are formed when a Client and Provider agree on the scope, schedule, and terms via the Platform. FrendOf is not a party to any Service Agreement.

D. Other Parties

Providers may engage assistants with prior Client approval. Clients may appoint agents to act on their behalf; Clients remain responsible for the acts of their agents.

3. Fees, Payments, and Cancellations

All fees, billing, and payment terms are governed by the Platform's payment system. All payments to Providers are final unless otherwise stated. FrendOf does not guarantee refunds for cancellations or missed deadlines.

FrendOf (Applaz, Inc.) is not responsible for payment processing errors, Stripe/processor fees, chargebacks, disputes, refunds, or similar financial claims associated with bookings. All users agree that disputes with payment providers or clients are between the user and the payment processor or the booking counterparty. FrendOf expressly disclaims any liability for processor penalty fees, chargeback fees, or financial losses resulting from such disputes, to the maximum extent permitted by law.

Cancellations, Missed Appointments, and Refunds

All bookings made through FrendOf are subject to the cancellation policies described in these Terms and Conditions.

Unless otherwise stated, payments made through FrendOf are non-refundable.

FrendOf and Applaz, Inc. are not responsible for issuing refunds for:

• cancellations made by clients
• provider no-shows
• missed appointments
• dissatisfaction with services performed by a provider

Any refund requests or disputes regarding services must be resolved directly between the client and the provider, unless FrendOf chooses to intervene at its sole discretion.

FrendOf reserves the right, but is not obligated, to issue refunds, credits, or adjustments in exceptional circumstances.

4. Public Areas and Content

The Platform may include forums, ratings, and messaging. Any content you post ("User Content") is public and you are solely responsible for it. By submitting User Content, you grant FrendOf a worldwide, perpetual, royalty-free license to use and display such content.

5. Intellectual Property

All Platform content, including logos, designs, text, and software, is owned by FrendOf or its licensors. You may not copy, distribute, or create derivative works without permission.

6. Links to Third-Party Websites

The Platform may contain links to third-party websites, including hyperlinks, framed websites, or advertisements (collectively, "Third-Party Sites"). FrendOf does not endorse, guarantee, or control these websites and is not responsible for their content, transactions, or use.

7. Copyright Complaints / DMCA Agent

If you believe your copyright or intellectual property rights have been infringed on the Platform, submit a DMCA notice to:

Email: privacy@frendof.com

Include:

• Description and location of the copyrighted work
• Your contact information
• Statement of good faith belief that use is unauthorized
• Statement under penalty of perjury that information is accurate
• Your electronic or physical signature

Misrepresenting infringement may result in civil or criminal penalties. Repeat infringers may have accounts terminated.

8. Disclaimers

The Platform is provided "as is" and "as available," without warranties. FrendOf does not guarantee accuracy, reliability, results, or that the Platform is uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, FrendOf and Applaz, Inc. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of the platform or services arranged through FrendOf.

In no event shall the total liability of FrendOf or Applaz, Inc. exceed the total amount paid by the user to FrendOf in the twelve (12) months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless FrendOf and Applaz, Inc., including its officers, directors, employees, and affiliates, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of:

• your use of the FrendOf platform
• services performed or received through the platform
• your violation of these Terms
• your violation of any law or the rights of another person

Physical Liability for Tasks

Providers on FrendOf are independent contractors. FrendOf does not supervise, control, or guarantee the quality of any task performed.

FrendOf is not responsible for any injury, property damage, or other loss that occurs while a task is being performed. All users agree that they are solely responsible for coordinating, supervising, and completing tasks safely.

Providers are encouraged to carry general liability insurance to protect themselves and clients. Clients should also take appropriate precautions when using FrendOf services.

By using FrendOf, you agree to release, waive, and hold harmless FrendOf and Applaz, Inc. from any claims arising from tasks performed through the platform.

11. Dispute Resolution - Arbitration Agreement

Binding Arbitration (U.S. Residents)

Except where prohibited by law, all disputes, claims, or controversies shall be resolved by binding arbitration under the Federal Arbitration Act. You waive the right to a jury or class action.

Class Action Waiver

All arbitration will be limited to individual claims. You and FrendOf waive the right to participate as a plaintiff or class member in any class or representative proceeding, except as required by law (e.g., California PAGA).

Representative PAGA Waiver

Claims under PAGA must be brought individually in arbitration; representative claims on behalf of others are waived to the fullest extent allowed by law.

Arbitration Procedure

• Claims must be filed with the AAA (www.adr.org)
• Arbitration conducted by a single arbitrator
• Fees governed by AAA rules, with modifications for claims less than or equal to $10,000
• Hearings may be remote or in the county of the Provider or Client

Exceptions

• Workers' compensation, disability, or unemployment claims
• Small claims court actions
• IP protection injunctions
• Claims excluded from arbitration by law

Opt-Out for Providers

Providers may opt out within 30 days of agreeing to these Terms by sending a signed notice to privacy@frendof.com.

12. Telephone Communications

By providing your phone number, you consent to receive calls or text messages from FrendOf or Providers regarding your account, services, or Platform updates, including automated messages. You may opt out via "STOP" or account settings.

13. Provider Invoicing and Tax Obligations

Providers are responsible for invoicing, taxes, and record-keeping in their jurisdiction. FrendOf is not responsible for issuing invoices or paying taxes on behalf of Providers.

14. Governing Law

• U.S. Residents: California law
• Non-U.S. Residents: English law, unless local law requires otherwise

15. Changes to Terms and Platform

FrendOf may modify these Terms or the Platform at any time. Material changes will be communicated. Continued use constitutes acceptance.

16. App Store-Sourced Apps

Use of any FrendOf App via Apple App Store or Google Play Store is subject to the respective store's license agreement.

17. No Rights of Third Parties

These Terms benefit only FrendOf and Users. No third party has enforceable rights, except as required by law.

18. Notices and Electronic Communications

All notices may be delivered electronically. You consent to receive notices via email at privacy@frendof.com or posting on the Platform.

19. Consent to Electronic Signatures

Your electronic signature is legally equivalent to a handwritten signature.

20. Contact Information

All Platform inquiries or notices should be directed to:

Email: privacy@frendof.com

21. Severability & Entire Agreement

• No agency, employment, or partnership relationship is created
• If part of the Terms is invalid, the remainder remains effective
• These Terms constitute the full agreement

22. Jurisdiction-Specific Provisions

• Canada: ADR Institute of Canada rules apply
• Germany: Claims may be filed in German courts
• Monaco: Consumers have a 7-day withdrawal right
• Arbitration rules and dispute resolution vary by jurisdiction as described above

23. Acknowledgement and Consent

By using the Platform, you acknowledge that you have read and understand these Terms, the Privacy Policy, and all other incorporated policies, and agree to be bound by them.